Delivery Policy
At Pet Mundo, we aim to provide you with fast, reliable, and secure delivery. Here are the details of our delivery policy:
- Processing Time
- All orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods and Costs
- We offer several shipping methods to suit your needs. Shipping costs are calculated based on the weight of the products and the delivery address.
- Shipping fees will be displayed at checkout before finalizing your purchase.
- Delivery Time
- Estimated delivery times vary depending on your location and the shipping method selected. Typically, deliveries are made within 5-15 business days.
- We will notify you with tracking information once your order has shipped.
- Free Shipping
- We offer free shipping on selected orders or promotions. The specific terms and conditions of free shipping will be mentioned at checkout or in the promotional offer.
- Order Tracking
- You will receive a tracking number via email once your order has been shipped. You can use this number to track the progress of your delivery through our partner carriers.
- Failed Deliveries
- If a delivery attempt fails due to an incorrect address, absence of the recipient, or any other reason, you will be notified by the carrier. Additional fees may apply if a second delivery attempt is needed.
- International Shipping
- Currently, we only offer shipping to specific regions or countries. Please check if your location is eligible for international shipping at checkout.
- Delivery Delays
- While we strive to meet the estimated delivery timeframes, delays may occur due to unforeseen circumstances, such as extreme weather or carrier issues. We will notify you of any significant delays.
- Damaged or Lost Items
- In case your order is damaged during shipping, or if an item is missing, please contact us immediately at suporte@petmundo.shop. We will assist you in resolving the issue, either by issuing a refund or reshipping the item.
- Contact Us
For any questions regarding your delivery, feel free to reach out to our customer service team at suporte@petmundo.shop.
We are committed to providing you with a seamless shopping experience and delivering your products safely and promptly!