At Pet Mundo, we work hard to ensure you receive your products safely and as quickly as possible. Below are the details regarding our delivery times and conditions:
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Processing Time
After payment confirmation, the order will be processed within 1 to 3 business days. This is the time required to validate the payment, prepare the products, and ship them to the logistics center. -
Delivery Time
The estimated delivery time depends on the destination and typically ranges from 8 to 12 business days from the date the product is shipped.
Please note that delivery times may vary during peak periods, such as holidays, or due to external factors such as weather conditions or strikes. -
Order Tracking
Once your order is shipped, you will receive a tracking code via email or WhatsApp to monitor the progress of the delivery directly on the carrier's website or the courier partner. -
Delays and Guarantees
While we work with reliable suppliers, delays may occur due to external factors. In such cases, our team is available to help and provide up-to-date information regarding your order.
We guarantee full support until your order is safely delivered. -
Incorrect Address
Please ensure that the delivery address is filled out correctly. We are not responsible for deliveries made to incorrect or incomplete addresses provided at the time of purchase. -
Regions Served
We offer deliveries worldwide. If there are any restrictions in your area, we will contact you to find a solution.
For questions or support, please contact us at:
Email: suporte@petmundo.shop
We are committed to providing the best experience for you and your pet!