Return & Exchange Policy
At PetMundo, customer satisfaction is our top priority! That’s why we’ve established a clear and transparent return and exchange policy aligned with EU consumer protection regulations.
1. Return & Exchange Deadlines
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Change of Mind: You have up to 14 calendar days after receiving the product to request a return.
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Defective or Damaged Items: If your item arrives faulty or damaged, please contact us within 7 calendar days of delivery via email at: suporte@petmundo.shop.
2. Return Conditions
To be eligible for a return, the product must:
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Be in its original packaging, unused, and with all tags and accessories intact.
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Be accompanied by the original proof of purchase.
3. How to Request a Return or Exchange
Contact our Customer Support Team at:
📧 suporte@petmundo.shop
Please include:
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Your full name and order number.
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The reason for the return or exchange.
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Photos or videos of the item if it arrived damaged or faulty.
Once we review your request, our team will provide return instructions if applicable.
4. Shipping Costs
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Defective or Incorrect Items: We cover all shipping costs.
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Change of Mind Returns: The customer is responsible for return shipping fees.
5. Refunds
Once we receive and inspect the returned item, your refund will be processed within 10 business days.
Refunds will be issued to the original payment method.
6. Exceptions
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Personalized or made-to-order items are non-returnable unless defective.
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Sale or clearance items cannot be exchanged or returned unless faulty.
Have questions? Don’t hesitate to reach out. We’re here to help! 🐾